Billing Policy

Plans and fees

Company accounts subscribe to a monthly or yearly plan, with the price, features and limits shown on the Pricing page before you subscribe. Individual sellers can post real estate and car listings without a subscription.

Billing and payment

• Subscriptions are billed in advance and renew automatically at the end of each period unless cancelled.
• Payment is made by the card or payment method shown at checkout. Prices are in AED and include VAT where applicable.
• If a payment fails, the subscription is paused and your storefront stays visible but cannot publish new products until it is renewed.

Invoices and VAT

A receipt is issued for every successful payment and is available in your dashboard. If you need an invoice with your company name and TRN, add those details to your profile and contact support@papasouq.com.

Upgrades, downgrades and cancellation

• You can upgrade at any time; the difference is charged from the upgrade date.
• Downgrades take effect at the start of the next billing period.
• To cancel, contact support@papasouq.com before the renewal date. Your listings stay live until the end of the paid period.

Refunds

Subscription fees are generally non-refundable once the account is activated and the storefront is live. Refund requests are reviewed case by case in line with our Refund & Cancellation Policy and UAE consumer protection rules.

Questions about a charge

For any billing question, send your company name, the payment date and the amount to support@papasouq.com and we will respond as soon as possible.